Support shouldn’t start with a complaint. Great teams work proactively, noticing issues and flagging them early so customers never have to.
If you’re using Gorgias to manage customer support, you likely rely on manual triage to catch product issues, refunds, or fulfillment delays. But that’s slow, inconsistent, and easy to miss.
Arigato makes it easy to automate this. You can trigger internal Gorgias tickets directly from Shopify events, so your support team is looped in the moment something needs attention — no digging through orders or Slack messages required.
Why automate Gorgias ticket creation from Shopify?
Cut down on manual support handoffs
Support teams often rely on someone else to alert them when a problem surfaces — whether it’s a fulfillment error, a high-value refund, or a repeat returner. If that notification doesn’t happen, the customer experience suffers.
With Arigato, tickets are created automatically in Gorgias based on store logic you control. No missed flags. No backlogs of issues waiting to be entered manually.
Create visibility without customer confusion
Sometimes, you want to track something internally without emailing the customer. Arigato creates internal tickets in Gorgias, meaning they’re seen by your team — not your shoppers. Use them to coordinate handoffs, flag risk, or assign tasks behind the scenes.
How Arigato connects Shopify to Gorgias
Arigato uses Shopify events to automatically create internal tickets in Gorgias. You decide when it happens, what data gets pulled in, and how the ticket is structured.
Trigger ticket creation from Shopify events
You can generate a Gorgias ticket based on:
- Full or partial refunds
- Orders containing a tagged product
- Subscription cancellations or skips
- High-value orders from unrecognized customers
- Customer tags like “At Risk” or “Churn Watch”
There’s no limit to the complexity. Use filters, branching logic, and conditions to decide which events are worth triggering a ticket.
Build rich ticket content using Shopify data
You can pull live store data directly into your ticket using Arigato’s variable system. Each internal Gorgias ticket can include:
- Customer name and order number
- Order total and payment method
- Product SKUs, quantities, and tags
- Reasons for refund or cancellation
- Direct links to the Shopify admin for the order or customer
The result is a clean, fully contextual ticket that gives your support team what they need — without extra back-and-forth.
See how to set it up here: Gorgias internal ticket integration
Three workflows to start with
1. Flag high-risk refunds
If a refund over $300 is issued, Arigato can automatically create an internal ticket for the finance or CX team to review. The ticket includes the order number, customer profile link, and reason code — all without any manual entry.
2. Track product-related issues
You might have products that require special handling, frequent returns, or post-purchase care. When a tagged product (like “Fragile” or “Defective”) appears in an order, Arigato can trigger a Gorgias ticket for your operations team to step in early.
3. Monitor subscription cancellations
If a customer cancels their subscription within 60 days of signup, it could signal a poor onboarding experience. Arigato can detect the cancellation, check the customer’s signup date, and create a ticket for retention or success teams to follow up.
Why Arigato + Gorgias is better than inbox alerts
Tickets with context — not just pings
Most merchants rely on Slack or email notifications to alert support teams. But those messages can get buried or lack detail. With Arigato, you’re creating structured Gorgias tickets instead — with full Shopify context built in.
That means less digging, fewer follow-ups, and faster resolution.
Custom workflows for different teams
You can route tickets based on tags, vendors, product types, or refund reasons. Each ticket can have a different format, channel, or priority depending on how your store operates.
And because Arigato supports branching logic, you can filter out edge cases and avoid cluttering your helpdesk with noise.
Conclusion: Make Gorgias smarter with Shopify automation
Support teams shouldn’t be chasing issues — they should be getting ahead of them. With Arigato, you can automatically create internal Gorgias tickets based on real-time Shopify activity. From refunds and tags to product-specific triggers, you’ll have the structure and visibility your team needs to act quickly and confidently.
To start building your first automation, visit the Arigato integrations page and start connecting your tools.