Arigato Automation
Send an HTTP request

Create a contact in Freshdesk when a customer is created in Shopify by using Arigato Automation

Keep Freshdesk contacts updated automatically for accurate customer information.

This workflow fires when a customer is created in your Shopify store. Arigato doesn't have a hard integration with FreshDesk, but the app can still achieve this by utilizing our Send HTTP Request action to send the data to FreshDesk at a low level. 

First, download and import this example workflow into the Arigato app.

Get your API Key from FreshDesk

Head over to your Freshdesk dashboard and click on your profile picture in the top right, then click on "Profile Settings".

Profile Settings option in freshdesk

On the right sidebar, you will see your API key, copy that. Note that you must complete your email verification in FreshDesk before your API key wlll be listed. Head back to the Arigato Automation Shopify App.

API key from Freshdesk

Finish the setup in the Arigato app  

Now edit the Action in the workflow you imported into the Arigato app and replace YOUR_API_KEY with the API key that you copied earlier and replace YOUR_PASSWORD with your Freshdesk user login password. Keep the colon ":" in between them.

Replace the text with your API key and password

Replace YOURCOMPANY with the company name in your Freshdesk account and click save. 

Replace the text with your company name and click save

Customization & sending extra data to FreshDesk

The example above is a simple implementation that sends your Shopify customer's name and email to FreshDesk. You may want to send other important profile data to FreshDesk as well. While that's outside the scope of this tutorial, it can be done. Check the FreshDesk API documentation for all the possible values and formatting you'd need. By combining tokens in the Arigato app with the API documentation, you can send any data you might need from Shopify into FreshDesk.

Finish Up

Enable your workflow in the app. Now when a new customer is created in your Shopify store, it will add that new customer to your Contact list in Freshdesk!

When a customer is created
Send an HTTP request
Workflow Completed

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Insert dynamic content from your Shopify store just about anywhere in the app.

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Preview your work as you go

Pick a test item and see exactly what your work will look like when it goes live. 

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Roll up your sleeves and whip up a little (or a lot) of custom code

Zero in on exactly what you want out of the app with infinite possibilities in Custom Actions, HTTP Requests, Shopify Graph QL & Admin API requests.

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See what other merchants have to say about how Arigato and the Bonify Team save them time & money and reduce headaches. 

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An absolute key app for us. Not only can you select the item/ order/ object you're interested in seeing (and get a full breakdown of the fields contained), but the preview of the information you're testing/ trying to output is essential to ensure an automation runs as intended!

Fairfax & Favor

I cannot rave enough about the Arigato automation app - it is an absolute must-have for any Shopify store looking to simplify operations. It has automated so many of our tasks, from sending B2B email notifications and updating customer data to managing inventory, creating custom metafields, updating collections, generating reports, the list goes on & on.

House of Léon

When I began using the Arigato Automation app, it was evident that this tool was a game-changer. Designed with utmost precision, it effortlessly bridges the gap between complex tasks and simplified automation, making it an indispensable ally for anyone looking to streamline their operations.

200% recommended! Seriously, you never know you needed Arigato until you actually use it. It is one of the most versatile and powerful tool on Shopify.

Patisserie La Lune

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